Our commitment to responsible gambling connects directly to our customer service policy. We want you to enjoy the games we provide, while staying aware of the social and financial harm a gambling problem can cause. This page covers what we do to help, and what you can do too.
Maintaining Control
Gambling should stay a fun and exciting way to spend time, not a source of income. It can be difficult to see gambling purely as relaxation, risking only what you can afford, the way most players do. To maintain control and prevent a gambling problem, keep the following in mind:
- You should take gambling not as a way to get income, but as a way to spend leisure time.
- You should not seek an immediate refund, as you always have a chance to win another time.
- Play only if you have “extra” funds.
- Keep track of how much time and money go into each session.
- Need a breather from gambling? Contact our support team and we will exclude you for a while.
- Self-exclusion request: contact our Support Service Team and we will close your account as soon as possible. Let us know about any other accounts too, since we are not responsible for losses on those.
Got a question, or wrestling with a gambling problem right now? Pick up the phone, open a chat window, or send an email, the organizations below answer all three, and none of them will make you feel judged for asking or for how long you have waited.
Responsibility
Where’s the line for you, or for someone close to you, when it comes to gambling? No diagnosis here, just a set of questions that tend to surface patterns you might have missed. Give it two minutes, answer honestly, there’s nothing you can get wrong.
- Does it get in the way of work or school sometimes?
- Are you mostly playing to kill time or beat boredom?
- Do long solo sessions happen more often than you’d like?
- Has anyone brought up how much you play, even once?
- Have friends, family or hobbies started slipping because of it?
- Do you avoid spending your “gambling money” on anything else?
- Do you play until you lose all your money?
- Can arguments, frustration or disappointment make you want to play?
Said yes more than a few times? Gambling could be turning into something bigger than you would like to admit. One of the organizations below can walk you through it and offer real support, without judgment, and completely on your terms.
Support Organizations
Consultation, advice, hands-on help with the social side of gambling, that’s what these organizations bring to the table. Some lean toward counselling, others run helplines or peer groups, so pick whichever fits how you’d rather talk it through. Every option below is free and confidential.
- Responsible Gambling Council: works across Canada on preventing problem gambling, mostly through education and getting the word out.
- ConnexOntario: their helpline and live chat cover gambling and mental health support, free and confidential, anywhere in Canada.
- CAMH: Canada’s largest mental health teaching hospital, with dedicated resources for problem gambling.
- Gamblers Anonymous: a group built by people who once stood where you might be standing now, swapping what worked for them and lending a hand to other compulsive gamblers, with chapters found in most corners of the world.
You will not find one perfect fix on this list, just people and services who have dealt with this before and know how to help. Ring one up, or just skim the page for now, whichever feels less overwhelming today. Even that first small move matters more than it seems.
Underage Players
Registration on our site for persons under 18 is prohibited and illegal. We take responsibility for verifying the age of all clients, and all winnings gained by underage players will be cancelled the moment we find out, no exceptions made.
Age checks run as part of our standard account verification when you register, in line with the terms of our Anjouan Gaming Authority license. If anything looks off during that process, we may ask for extra documents before your account goes live.
System of Filtration
Parents can control children’s access to the internet by installing a filter. Using these filters helps protect your children from sites with gambling, along with other content that is not appropriate for their age. It takes only a few minutes to set up on most devices.
If you share a computer with family or friends who, by law, are not entitled to register and bet on our site, we recommend parental control software such as Net Nanny™ for filtering, so the site simply will not load for them.